Orbit on Android phones and tablets

Install from Google Play (or the APK), pair with a code, fix store and sign-in problems.

Demo site: the buttons open a demo download dialog and nothing is installed on your device.

InstallVideoPair with a codeTroubleshootingRequirements

Install

  1. Open Google Play

    Search for Orbit Front Desk (publisher: Orbit Software Inc.) and tap Install.

    Google Play listing: Orbit Front Desk → Install
    Google Play listing: Orbit Front Desk → Install

  2. Open the app

    Tap Open, then Sign in with code (or sign in with your email).

    First screen: Sign in with code
    First screen: Sign in with code

  3. Pair

    Enter the 6-digit code from Settings → Apps.

    Enter the pairing code
    Enter the pairing code
Google Play → Install → Sign in with code → paired
Google Play → Install → Sign in with code → paired (animated)

Video guide

Video: install on Android and pair (0:25)
Video transcriptOpen Google Play and search for Orbit Front Desk. Tap Install, then Open. Choose Sign in with code. In the Orbit web app go to Settings, Apps, and click Generate pairing code. Type the six digits on the phone, then click I've entered the code. The phone shows as paired.

Sign in with a pairing code

The app has no password screen on TVs: you pair it with a 6-digit code.

  1. Get a code

    In the Orbit web app open Settings → Apps and click Generate pairing code (choose the device type). The code works for 10 minutes.

    Settings → Apps: the 6-digit pairing code
    Settings → Apps: the 6-digit pairing code

  2. Enter it on the device

    Open Orbit on the device, choose Sign in with code and type the 6 digits with the remote or keyboard.

    The device's Sign in with code screen
    The device's Sign in with code screen

  3. Confirm

    Back in the web app click I've entered the code. The device shows your dashboard and the Apps tab shows it as paired.

Troubleshooting

CodeWhat you seeFix
E-APP-120“This app isn't available in your country” on Google PlayOrbit is listed in 46 countries. If your Play country isn't one of them, download the direct APK from get.orbit.example/android (Settings → Security → allow installs from your browser for this one install), or ask support to add your country.
E-APP-130“For your security, your phone isn't allowed to install unknown apps”Only for the direct APK: Settings → Apps → Special access → Install unknown apps → your browser → Allow, install Orbit, then switch it off again.
E-APP-110Pairing code expiredCodes last 10 minutes. Generate a new one in Settings → Apps and enter it within 10 minutes.
E-APP-111Pairing code not recognizedCheck the digits (0 vs O, 1 vs 7) and that the web app is signed in to the right Orbit account. Only Owners and Admins can pair devices.
E-APP-140Can't sign in with email and passwordOn TVs use Sign in with code instead; passwords with special characters are hard to type with a remote. If you use two-factor authentication, the code sign-in skips it.
—No notificationsLong-press the Orbit icon → App info → Notifications → on, and switch off battery optimisation for Orbit.

System requirements

Android 10 or newer · 60 MB free · Google Play Services (or the direct APK for devices without Play)