SMS reminders

SMS reminders cut no-shows by about 40%. They're included in Pro (500 SMS/month) and Business (2,000/month); extra SMS cost $0.02 each. Email reminders are free on every plan.

  1. Open Settings → Notifications.

    Settings → Notifications tab
    Settings → Notifications tab

  2. Switch on SMS reminders before each booking. On the Starter plan this shows error E-SMS-001: upgrade to Pro in Billing first, then come back.

    SMS reminders switch
    SMS reminders switch

  3. Choose when reminders go out (24 hours before, 2 hours before, or both) and set the SMS sender name (up to 11 letters, e.g. your business name). Click Save.

    Timing and sender name
    Timing and sender name

  4. Click Send me a test SMS to check the text and sender name on your own phone.

Notifications → SMS reminders on → timing → Save
Notifications → SMS reminders on → timing → Save (animated)
Video: turning on SMS reminders (0:30)
Video transcriptOpen Settings and click Notifications. Switch on SMS reminders. If you're on the Starter plan you'll see error E-SMS-001; upgrade to Pro in Billing first. Choose when reminders go out, set the sender name, and click Save.

What the SMS says

“Hi Dana, reminder: Teeth whitening at Bright Smile tomorrow 09:30. Reply C to confirm or call +1 212 555 0100.” Customers can reply C to confirm; the booking turns green.

Error codes

E-SMS-001 · SMS reminders need the Pro plan

Upgrade in Settings → Billing (Pro, $49/month). The upgrade is immediate and prorated.

E-SMS-002 · turn on and save before testing

Switch SMS reminders on and click Save, then Send me a test SMS.

E-SMS-003 · no SMS credit left

The monthly SMS included in your plan are used up and overage is off. Turn on overage ($0.02 per SMS) in Billing, or wait for the next month.

Customers in other countries

SMS to numbers outside the US and Canada cost $0.06 each and need the country code (+44 …).