Orbit on Samsung TVs (Tizen)

Install from the Samsung Apps store and pair with a code.

Demo site: the buttons open a demo download dialog and nothing is installed on your device.

InstallVideoPair with a codeTroubleshootingRequirements

Photo: the remote buttons used in this guide
Photo: the remote buttons used in this guide

Install

  1. Open Apps

    Press Home, go to Apps, choose Search and type Orbit.

    Samsung Apps: search Orbit
    Samsung Apps: search Orbit

  2. Install

    Select Orbit Front Desk → Install → Open.

Sign in with a pairing code

The app has no password screen on TVs: you pair it with a 6-digit code.

  1. Get a code

    In the Orbit web app open Settings → Apps and click Generate pairing code (choose the device type). The code works for 10 minutes.

    Settings → Apps: the 6-digit pairing code
    Settings → Apps: the 6-digit pairing code

  2. Enter it on the device

    Open Orbit on the device, choose Sign in with code and type the 6 digits with the remote or keyboard.

    The device's Sign in with code screen
    The device's Sign in with code screen

  3. Confirm

    Back in the web app click I've entered the code. The device shows your dashboard and the Apps tab shows it as paired.

Video guide

Video: install on a Samsung TV (0:20)
Video transcriptPress Home, go to Apps, choose Search and type Orbit. Select Orbit Front Desk, Install, then Open. Choose Sign in with code and enter the six digits from Settings, Apps.

Troubleshooting

CodeWhat you seeFix
E-APP-120App not found in AppsOrbit is available for TVs from 2020 (Tizen 6) in 46 countries. Check the TV's country in Settings → General → System Manager → Location, or ask support.
E-APP-150“Not compatible with this TV”Tizen 5.5 and older TVs (2019 and before) aren't supported. Use the Orbit mobile app or a Fire TV Stick instead.
—“Sign in to your Samsung account to install”Settings → General → System Manager → Samsung Account → Sign in, then install.
E-APP-110Pairing code expiredCodes last 10 minutes. Generate a new one in Settings → Apps and enter it within 10 minutes.
E-APP-111Pairing code not recognizedCheck the digits (0 vs O, 1 vs 7) and that the web app is signed in to the right Orbit account. Only Owners and Admins can pair devices.
E-APP-140Can't sign in with email and passwordOn TVs use Sign in with code instead; passwords with special characters are hard to type with a remote. If you use two-factor authentication, the code sign-in skips it.

System requirements

Samsung Smart TV from 2020 or newer (Tizen 6.0+) · the TV must be signed in to a Samsung account