Orbit on Android TV and Google TV
Install from the Play Store on the TV, or sideload when your region doesn't list it; pair with a code.
Demo site: the buttons open a demo download dialog and nothing is installed on your device.
InstallVideoPair with a codeTroubleshootingRequirements
Install
Install from the Play Store
Open the Play Store on the TV
From the home screen choose Google Play Store (or Apps → Get more apps).
Google TV home: Google Play Store Search
Search orbit front desk with the remote or voice and open Orbit Front Desk by Orbit Software Inc.
Play Store search results Install
Choose Install, then Open.
App page: Install
If the Play Store doesn't list Orbit in your country (E-APP-120)
Install Downloader
From the Play Store install the free Downloader app (by AFTVnews).
Allow Downloader to install apps
Settings → Device Preferences → Security & restrictions → Install unknown apps → turn on Downloader.
Install unknown apps: Downloader → Allowed Download and install
Open Downloader, type get.orbit.example/tv and press Go. Choose Install when asked, then switch “Install unknown apps” off again.
Downloader: the Orbit installer
Sign in with a pairing code
The app has no password screen on TVs: you pair it with a 6-digit code.
Get a code
In the Orbit web app open Settings → Apps and click Generate pairing code (choose the device type). The code works for 10 minutes.
Settings → Apps: the 6-digit pairing code Enter it on the device
Open Orbit on the device, choose Sign in with code and type the 6 digits with the remote or keyboard.
The device's Sign in with code screen Confirm
Back in the web app click I've entered the code. The device shows your dashboard and the Apps tab shows it as paired.
Video guide
Troubleshooting
| Code | What you see | Fix |
|---|---|---|
| E-APP-120 | App not available in your country | Use the Downloader steps above (sideload), or ask support to add your country. |
| E-APP-130 | “Blocked by Play Protect” / unknown sources blocked | Settings → Security & restrictions → Install unknown apps → allow Downloader; in Play Protect choose “Install anyway”. Turn both off again afterwards. |
| E-APP-131 | Downloader says “Could not download” or shows a web page | Check the address: get.orbit.example/tv (no www, no https://). If a page opens instead of a download, scroll to the Download button. |
| E-APP-150 | “Your device isn't compatible” | Needs Android TV 10. Check Settings → Device Preferences → About → Version. |
| E-APP-110 | Pairing code expired | Codes last 10 minutes. Generate a new one in Settings → Apps and enter it within 10 minutes. |
| E-APP-111 | Pairing code not recognized | Check the digits (0 vs O, 1 vs 7) and that the web app is signed in to the right Orbit account. Only Owners and Admins can pair devices. |
| E-APP-140 | Can't sign in with email and password | On TVs use Sign in with code instead; passwords with special characters are hard to type with a remote. If you use two-factor authentication, the code sign-in skips it. |
System requirements
Android TV 10 or newer (Chromecast with Google TV, Sony, TCL, Philips, Nvidia Shield…) · 40 MB free