Orbit on iPhone and iPad

Install from the App Store, pair with a code, fix App Store and notification problems.

Demo site: the buttons open a demo download dialog and nothing is installed on your device.

InstallVideoPair with a codeTroubleshootingRequirements

Install

  1. Open the App Store

    Search for Orbit Front Desk and tap Get, then confirm with Face ID / Touch ID.

    App Store listing: Orbit Front Desk → Get
    App Store listing: Orbit Front Desk → Get

  2. Open the app

    Tap Sign in with code (or use your email and password).

    First screen: Sign in with code
    First screen: Sign in with code

  3. Pair

    Enter the 6-digit code from Settings → Apps, or tap Scan QR and point the camera at the web app.

    Enter the pairing code
    Enter the pairing code
App Store → Get → Sign in with code → paired
App Store → Get → Sign in with code → paired (animated)

Video guide

Video: install on iPhone and pair (0:25)
Video transcriptOpen the App Store and search for Orbit Front Desk. Tap Get and confirm. Open the app and choose Sign in with code. In the web app go to Settings, Apps, Generate pairing code. Type the six digits, or tap Scan QR and point the camera at the screen. Click I've entered the code.

Sign in with a pairing code

The app has no password screen on TVs: you pair it with a 6-digit code.

  1. Get a code

    In the Orbit web app open Settings → Apps and click Generate pairing code (choose the device type). The code works for 10 minutes.

    Settings → Apps: the 6-digit pairing code
    Settings → Apps: the 6-digit pairing code

  2. Enter it on the device

    Open Orbit on the device, choose Sign in with code and type the 6 digits with the remote or keyboard.

    The device's Sign in with code screen
    The device's Sign in with code screen

  3. Confirm

    Back in the web app click I've entered the code. The device shows your dashboard and the Apps tab shows it as paired.

Troubleshooting

CodeWhat you seeFix
E-APP-120“Not available in your country or region”Orbit is on the App Store in 46 countries. Change the App Store country under Apple ID → Media & Purchases, or ask support to add your country.
E-APP-150“Requires iOS 16.0 or later”Update iOS (Settings → General → Software Update). iPhone 8 and newer support iOS 16.
E-APP-110Pairing code expiredCodes last 10 minutes. Generate a new one in Settings → Apps and enter it within 10 minutes.
E-APP-111Pairing code not recognizedCheck the digits (0 vs O, 1 vs 7) and that the web app is signed in to the right Orbit account. Only Owners and Admins can pair devices.
E-APP-140Can't sign in with email and passwordOn TVs use Sign in with code instead; passwords with special characters are hard to type with a remote. If you use two-factor authentication, the code sign-in skips it.
—No notificationsSettings → Notifications → Orbit → Allow notifications; also check Focus modes.

System requirements

iOS / iPadOS 16 or newer · 80 MB free