Orbit on Apple TV

Install from the tvOS App Store and pair with a code.

Demo site: the buttons open a demo download dialog and nothing is installed on your device.

InstallVideoPair with a codeTroubleshootingRequirements

Photo: the remote buttons used in this guide
Photo: the remote buttons used in this guide

Install

  1. Open the App Store on the Apple TV

    Search for Orbit Front Desk and choose Get.

    tvOS App Store: Orbit Front Desk → Get
    tvOS App Store: Orbit Front Desk → Get

  2. Open it

    Open Orbit from the home screen and choose Sign in with code.

    Sign in with code on Apple TV
    Sign in with code on Apple TV

Sign in with a pairing code

The app has no password screen on TVs: you pair it with a 6-digit code.

  1. Get a code

    In the Orbit web app open Settings → Apps and click Generate pairing code (choose the device type). The code works for 10 minutes.

    Settings → Apps: the 6-digit pairing code
    Settings → Apps: the 6-digit pairing code

  2. Enter it on the device

    Open Orbit on the device, choose Sign in with code and type the 6 digits with the remote or keyboard.

    The device's Sign in with code screen
    The device's Sign in with code screen

  3. Confirm

    Back in the web app click I've entered the code. The device shows your dashboard and the Apps tab shows it as paired.

Video guide

Video: install on Apple TV (0:20)
Video transcriptWith the Siri Remote, open the App Store, search Orbit Front Desk and choose Get. Open Orbit and choose Sign in with code. Type the six digits from Settings, Apps in the web app, or use the Remote app on your iPhone as a keyboard.

Troubleshooting

CodeWhat you seeFix
E-APP-120Not available in your countryChange the App Store region in Settings → Users and Accounts → Apple ID, or ask support.
E-APP-150“Requires tvOS 16”Settings → System → Software Updates → Update Software. The 2015 Apple TV HD supports tvOS 16.
E-APP-110Pairing code expiredCodes last 10 minutes. Generate a new one in Settings → Apps and enter it within 10 minutes.
E-APP-111Pairing code not recognizedCheck the digits (0 vs O, 1 vs 7) and that the web app is signed in to the right Orbit account. Only Owners and Admins can pair devices.
E-APP-140Can't sign in with email and passwordOn TVs use Sign in with code instead; passwords with special characters are hard to type with a remote. If you use two-factor authentication, the code sign-in skips it.
—Siri Remote keeps selecting the wrong digitSwipe slowly, or use the Apple TV Remote on your iPhone (Control Centre) as a keyboard.

System requirements

Apple TV HD or Apple TV 4K with tvOS 16 or newer